Privacy Policy

Last updated: 5 October 2026

Jenny&Julie operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”).

Jenny&Julie is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as any other applicable privacy laws.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, handling, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we handle personal information as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with our Services, we may collect or process the following types of personal information:

• Contact details, including your name, billing address, shipping address, phone number and email address

• Payment and financial information, including payment method, payment confirmation, transaction information and payment details processed by our payment providers

• Account information, including your username, password, preferences and settings where applicable

• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return or cancel, as well as your previous transactions

• Communications with us, including information you provide when contacting our customer service team

• Device information, including your device type, browser, network connection, IP address and other online identifiers

• Usage information, including information about how and when you browse, interact with or use our Services

• Marketing preferences, including whether you have subscribed to or unsubscribed from marketing communications

We generally only collect personal information that is reasonably necessary for our business activities and the operation of our Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you place an order, create an account, subscribe to marketing, contact us or otherwise provide information to us

• Automatically through our Services, including through cookies, pixels and similar technologies when you use our website

• From Shopify and our service providers, where they provide technology or services on our behalf

• From payment, fulfilment, shipping and customer support providers

• From marketing partners and other third parties, where permitted by applicable law

How We Use Your Personal Information

Depending on how you interact with Jenny&Julie, we may use your personal information for the following purposes.

Providing and Improving Our Services

We may use your personal information to:

• Process payments and orders

• Arrange fulfilment and delivery

• Provide order confirmations and tracking updates

• Process returns, refunds and other transactions

• Maintain and manage your account

• Remember your preferences

• Provide customer support

• Improve our products, website and customer experience

• Recommend products that may be relevant to you

• Operate and improve the functionality of our Services

Marketing and Advertising

Where permitted by law, we may use your information to send marketing and promotional communications by email or other channels.

We may also use information about how you interact with our store to personalise advertising or measure the effectiveness of our marketing.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing, we may still send you non-promotional communications relating to your orders, account, transactions or customer service enquiries.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Authenticate accounts

• Detect and prevent fraud

• Investigate suspicious or unlawful activity

• Protect our customers, our business and our Services

• Maintain the security of our website and payment processes

If you create an account, you are responsible for keeping your login details secure. We recommend that you do not share passwords or other account access information with anyone.

Communicating With You

We use personal information to communicate with you about your orders, respond to enquiries, provide customer support and maintain our relationship with you.

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to valid legal requests, court orders or government authorities

• Investigate or respond to disputes or legal proceedings

• Enforce our Terms of Service and other policies

• Protect our legal rights and those of our customers or other parties

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our Services.

These may include:

• Shopify, which hosts and supports our online store

• Payment providers that process transactions

• Fulfilment and shipping providers that help deliver your orders

• IT and cloud service providers

• Customer service providers

• Analytics providers

• Marketing and advertising partners, where permitted by law

• Professional advisers, where reasonably necessary

• Government authorities, regulators or law enforcement agencies, where required or authorised by law

We may also disclose information where you specifically request or authorise us to do so.

If Jenny&Julie is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not disclose personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services and the functionality used by our store.

Information you submit through our store may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may also use information obtained from your interactions with our store, other Shopify merchants and Shopify services to provide certain enhanced features.

In some circumstances, Shopify is independently responsible for its processing of personal information.

For more information about how Shopify handles personal information and the privacy rights available through Shopify, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

Like many online stores, we and our service providers may use cookies, pixels and similar technologies when you visit our website.

These technologies may be used to:

• Keep our website functioning correctly

• Remember your preferences

• Maintain your shopping cart

• Understand how visitors use our website

• Improve website performance

• Measure marketing performance

• Provide relevant advertising where permitted by law

• Detect fraud and improve security

Depending on your device and browser, you may be able to manage or disable cookies through your browser settings or through privacy controls available on our website.

Please note that disabling certain cookies may affect the functionality of our Services.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

If you follow a link to a website that is not owned or controlled by Jenny&Julie, that third party's privacy policy and terms will apply.

We are not responsible for the privacy, security, accuracy or practices of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information directly from children where doing so would be inappropriate or unlawful.

If you are a parent or guardian and believe that a child has provided us with personal information without appropriate consent, please contact us at support@jennyjulie.com.

Where appropriate and required by law, we will take reasonable steps to delete that information.

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

You should therefore take reasonable steps to protect your own information, including keeping account passwords confidential and avoiding sending sensitive information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The length of time we retain information may depend on factors including whether we need it to:

• Provide our Services

• Maintain your account

• Complete or record transactions

• Meet tax, accounting or regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

When personal information is no longer required, we will take reasonable steps to delete or de-identify it where required by applicable law.

Your Privacy Rights and Choices

Depending on the laws that apply to you, you may have certain rights in relation to your personal information.

Access to Your Personal Information

You may request access to personal information we hold about you.

Where applicable, we will provide access within a reasonable period, subject to any exceptions permitted by law.

Correction of Your Personal Information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it.

We will take reasonable steps to ensure the personal information we hold is accurate, current, complete, relevant and not misleading for the purposes for which it is used.

Deletion Requests

Depending on applicable law and the circumstances, you may request that certain personal information be deleted.

We may be required or permitted to retain certain information for legal, fraud prevention, accounting, transaction or other legitimate purposes.

Marketing Preferences

You can opt out of promotional email communications at any time by clicking the unsubscribe link included in our marketing emails.

Opting out of marketing will not prevent us from sending essential service communications, such as order confirmations, shipping updates or responses to customer service enquiries.

Other Rights

Depending on where you live and the privacy laws that apply to you, you may have additional rights in relation to your personal information.

You can contact us at support@jennyjulie.com to make a privacy-related request.

We may need to verify your identity before fulfilling a request in order to protect your information from unauthorised access.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

Complaints

If you have a question or complaint about how Jenny&Julie handles your personal information, please contact us at:

support@jennyjulie.com

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to the matter, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

More information is available through the OAIC website.

International Disclosure and Processing

Because we use Shopify and other international technology, payment, fulfilment, marketing and service providers, personal information may be processed, stored or disclosed outside Australia.

This may include processing in Singapore, Canada, the United States and other countries in which Shopify or our other service providers operate.

Where the Australian Privacy Principles apply, we will take reasonable steps in accordance with applicable law when disclosing personal information to overseas recipients.

Please be aware that privacy laws in other countries may differ from those in Australia.

Shopify's primary contracting entity for merchants in the Asia-Pacific region is currently Shopify Commerce Singapore Pte. Ltd., and Shopify may process information through its global infrastructure and service providers.

Automated Processing and Personalisation

We and our service providers may use automated technologies to analyse information about how you interact with our Services.

This may be used to:

• Recommend products

• Personalise your shopping experience

• Identify potentially fraudulent transactions

• Improve our Services

• Measure and personalise marketing

Where applicable law requires additional disclosures or rights in relation to automated decision-making that could significantly affect your rights or interests, we will provide those disclosures and comply with the applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or privacy practices.

When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date at the top of this page.

Where required by law, we will provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices or the personal information we hold about you, or if you wish to exercise an applicable privacy right, please contact us at:

Brand: Jenny&Julie
Email: support@jennyjulie.com

Our customer service team is available Monday to Friday.